Cancellation and refund policy

Cancelling

• You can cancel online through Manage booking, or by contacting us with your booking reference.
• Cancellations made at least 24 hours before the pickup time are free and fully refunded.
• Cancellations made less than 24 hours before pickup are charged 100% of the booking price.
• No-shows are charged in full.

Changes

• Changes to time, addresses or vehicle are free when made at least 24 hours before pickup and subject to availability. A price difference may apply.

Refunds

• Refunds go back to the original payment method. Card refunds are sent to your bank promptly after approval; your bank may take several working days to show them.
• Payments made in cash or by bank transfer are refunded by bank transfer to the account you provide.

If we cancel

If we cannot provide your transfer, we will tell you as soon as possible and refund you in full.